About

IDmeta Pty Ltd ABN 60656509992 (IDmeta) collect digital records for the purposes of verifying information (digital verification services) provided on behalf of business users (customers).

This document provides:

– an understanding of how we gather, store, share and use your personal information

– guidelines explaining how we manage your personal information

– the steps we take to protect your privacy

– how we may collect, hold, use and disclose your personal information; and

– the responses available to you in relation this policy.

It covers all personal information provided to us by you as well as other individuals who have given their written consent to us to conduct or to otherwise use our services.

Principles

IDmeta is committed to respecting the privacy of your personal and sensitive information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and other appropriate laws and guidelines, (including the NZ Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

Personal Information

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and recorded in a material form or not.

Sensitive Information

Sensitive information means information or an opinion about, amongst other things, an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

– for the primary purpose for which it was obtained

– for a secondary purpose that is directly related to the primary purpose

– with your consent or where required or authorised by law.

References to personal information in this policy include sensitive information except where indicated otherwise.

Personal information we collect

– we collect verification related data which may include personal information for the purpose of providing identity, document and data verification services. Verification related data may include your name, date and place of birth, address, contact details (such as telephone number and email address), identification details (such as your tax file number, passport details or driver’s licence details) and biometric information (such as facial images and fingerprints).

– we also collect personal information if you create an account or enter an agreement with us to use our services, such as your or your representatives’ name, address, title and contact details.

– we also collect personal information that is provided to us in the course of normal business operations, such as if we engage you as supplier, if you apply for employment with us or make an enquiry about our services. The kinds of information we collect will depend on what is provided to us, but typically would include your name, address and contact details.

– we generally do not collect sensitive information, such as information about your racial or ethnic origin, political opinions or associations, religious beliefs or affiliations, memberships, sexual orientation or practices, criminal record or health or genetic information.

How we collect your personal information

Digital verification data is collected via customers who use our services. We require customers to obtain your express consent before they provide your personal information to us. Verification data is collected by us through electronic interfaces with our customers and resellers.

Otherwise, we may collect personal information directly from you. Sometimes we may collect your personal information from a third party, such as where someone who knows you provides us with your information so we can contact you. We may also collect personal information from public sources.

Collection can occur in a number of different ways, such as by online forms, email, secure direct transmission, telephone, mail and in person.

How we hold your personal information

Our services are provided in real time and most personal information is destroyed once a verification transaction has taken place.

Other personal information is held in various ways, such as in an electronic database which may be hosted by a third-party service provider.

We take appropriate measures to safeguard personal information from loss, misuse, unauthorised access, improper modification or disclosure. This may include restricting access to personal information, entering into confidentiality agreements with third parties and using current technological protection measures.

The purposes for which we collect, hold, use and disclose your personal information

We collect, hold, use and disclose verification data only for the purpose of providing data verification services, which includes the return of a check result to the customer that has requested it.

We collect, hold, use and disclose other information for the following purposes:

– managing your relationship with us, including providing you with access to our services and charging you for the services you use

– responding to enquiries and communications we receive about us and our services

– collecting feedback and developing, improving, managing and administering our services

– telling you about our services (unless you have told us that you do not want this information)

– considering employment applications; and

– other purposes which are disclosed at the time of collection or which you consent to or are required by law.

How you can access, update or seek correction of your personal information

You can contact us to ask for access to your personal information held by us or request to have it updated or corrected. To protect your personal information, we will always confirm your identity before giving access or making any change. In limited circumstances, we may decline your request to access or to update your personal information. If that happens, we will provide you a written reason for our decision.

Generally, there is no cost for accessing your personal information unless the request is complex, resource intensive or we incur additional costs in providing you with access. If there is a charge, it will be reasonable, and we will let you know what it is going to be so that you can agree to it before we proceed.

If you wish to have your personal information removed from our records, you may request that your personal information be removed or destroyed. It may not always be possible to comply with your request.

Who we disclose personal information to

We disclose verification data to various organisations in order to match verification data you provide to us with the records held by them, as well as to our customer who has requested verification services. Further information about the types of data verification services we provide, including the data sources we use, is available on our website.

We may disclose personal information to our agents and contractors. If so, we require the third party protect personal information in the same way we do.

We may also disclose personal information to third parties or public authorities if we are required to do so by law.

Your personal information may be processed and stored outside Australia, including countries that may not offer identical data protections to Australia.

In such circumstances, we will seek your prior consent to do so and take reasonable steps to ensure that:

– we reasonably believe that the overseas recipient is subject to laws or a binding scheme that is substantially similar to the APPs

– data security and appropriate privacy practices are maintained.

We will never sell your personal information to anyone else or use it for marketing purposes.

Complaints

If you have any questions or concerns about this Policy or how your personal information is handled by us, you may contact us. Our contact details are at the end of this Policy.

In some cases, you may be able to deal with us anonymously (for example, browsing our website or making an enquiry about our services). However, it is generally not practicable for us to deal with you anonymously on an ongoing basis. If we cannot collect personal information about you, we may not be able to provide you with our services or otherwise respond or deal with you.

We will aim to respond to your request or complaint promptly. We take all complaints seriously and are committed to a quick and fair resolution.

You may also make a complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au) or the New Zealand Office of the Privacy Commissioner (https://www.privacy.org.nz/)

Maintaining the quality of your personal information

We will take reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up to date.

When using our system, you will be able to confirm that the information that you provided is true and correct prior to submitting the information.

If you find that the information we hold is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records to ensure data quality on your behalf.

Policy updates

We may change this Policy at any time without notice. We recommend that you visit our website at www.idmeta.com.au/privacy regularly to keep up to date with any changes or ensure you read review this policy whenever you use our service.

Contacting Us

You can contact us by emailing our privacy officer at privacy@idmetagroup.com